Archive for the ‘Qtel and Vodafone’ Category

Vodafone is offering free mobile internet to its subscribers for the month of September. One thing you have to note though, you only get the first 300 MB for free. Anything more than that would cost you an arm and a leg, well, 10 QR for every MB.

Here’s more info for those interested.

With Vodafone’s Mobile Internet you get:

  • Fast 3G access to the Internet.
  • 300 MB Free Mobile Internet all September for all customers.
  • Access to great content like Al Jazeera news and sports.
  • Mobile email so you can easily keep in touch with your friends, family, and colleagues in Qatar and overseas.

Existing customers automatically get this and do not need to do a thing other than to start enjoying the Vodafone Mobile Internet service right away.  No separate subscription is required and more than 1.100 phone types are automatically configured for the service.

If your phone is not compatible with the automatic service, you can configure it manually with the settings below.

It seems that Vodafone Qatar doesn’t have an agreement with Apple to provide the iPhone for Qatar customers. Apple has an agreement with Vodafone but not Vodafone Qatar. This is the reason why Vodafone is listed as an official seller on the Apple Website but it seems the global agreement doesn’t include Qatar.So for those of us who have been waiting for iPhones to be legally available in the market, we might get disappointed if Vodafone Qatar doesn’t get any deal with Apple.

Arghh, and all this time, people have been expecting Vodafone Qatar to provide the iPhone. Another disappointment from Vodafone. Vodafone Qatars’ explanation can be read on Gulf Times.

After releasing Vodafone’s "Flexi" Plans to the public, it seems that there is a  huge confusion and disappointment  from the Qatar public regarding their choice of plans and pricing. It seems the even the CEO of Vodafone, Grahame Maher, has joined in answering these issues in QatarLiving.com. 
 
I am not sure why the Vodafone CEO would actually give themselves a pat on the back for improving QTEL’s Services and rates. It might be the case but shouldn’t they strive to be bring BETTER services than saying BRAVO to QTEL for better services and taking the credit for it?

Why would Vodafone resort to using a general/public website for answering questions and queries? If this is important for them, isn’t it easier to create a forum from the Vodafone Website itself? WAIT… wasn’t that what they created for and limited to the "1st 1000" which they called a blog, and was filled with suggestions and complaints from the 1st 1000 users. And to which they just "unplugged" and "shut down" after announcement of the Flexi plans to avoid more complaints from their "1st 1000" users.

In the end, even if they Vodafone gives me better rates than QTEL, I wouldn’t dare loose QTEL. Until Vodafone provides me a better and stable service. Your 1st 1000 have repeatedly commented on the "no service" areas especially in City Centre and Ras Abu Aboud and till now, after 4+ months, coverage hasn’t really improved much, if at all, in those areas.

Also, why haven’t you worked out with companies like Kahramaa for their SMS services, banks or even Karwa? I was trying to ask for a taxi from Karwa and was told they can’t call me back because they can’t call Vodafone numbers. I had to use my trusty QTEL number. Vodafone numbers are not recognized by their systems so how can you expect people to use Vodafone if these mobile alerts/services are not available on your network?

Or how about not receiving SMS from other countries? Imagine Vodafone asking the 1st 1000 customers to call their country’s Telecomm companies so that they could open their network for Vodafone Qatar or recognize their numbers. Weren’t they supposed to do that? Nor should we call QTEL and tell them that we’ve been receiving the same SMS 30+ times in a day from a Vodafone number. Wasn’t that supposed to to be worked out by Vodafone? People agreed and paid to help you by reporting the problems but not to solve the problems for you.

I’ve been using their network as part of the "1st 1000" customers and frankly, I don’t want people "jumping" in without knowing what they’re getting into when joining the Vodafone Network. I don’t care if I save 10-15 QR on Flexi or Shahry, HALA or RED. You can do all the calculations you want but nothing beats knowing what you’re actually paying for and what you expect from the service.

If they are doing damage control at the moment, they are failing miserably. Whoever thought of launching a new service for a higher price (no matter if I get more calls/SMS) is stupid…plain and simple. And to keep drilling "Flexi" and "Freedom" is more irritating than a chalk on a board as there is nothing flexible with their plans nor do I get any freedom at all when I can’t fully trust your service and coverage.

STOP patting yourself on the back with QTEL aggressive campaigns but give yourself a kick in the ass so that you could move forward and do better than QTEL. Cause if that is not your goal, then I could already give you my applause, stick with QTEL and be happy I don’t have to change numbers and confuse my friends who use QTEL.

I think Vodafone is actually dreaming of a sudden migration of QTEL users to their services especially with the crap offerings that they have and the services that they provide.  After months of waiting, Vodafone unveiled their Flexi Plans. Head on to their website after reading the rest of my entry. You may not be jumping for joy after reading below.

1. As a "1st 1000" customer and using their services for the last 4 months, I can say that it is not even close to 80% coverage and stability that QTEL provides. Limited signal to no signal at all in City Center and Ras Abu aboud along with other points in the City. Repeated SMS messages being received the whole day and not receiving messages on time.

2. Tries hard to advertise that they "bring change in Qatar" but looking at the offerings, there’s nothing new to what they are offering. Higher rates in some instances and minimal discounts in some. In the end, what is a 10-30 QR saving a month if you can’t have a stable service?

3. QTEL provided a promotion of paying 350QR/year for a Shahry service. It might not include any free minutes but it’s a post paid plan that’s cheap and allows you to pay what you actually use. How come Vodafone can’t provide such package?

4. After all the hoopla and delays, is this the best that Vodafone can give us? A disappointment (at least for me).

Qtel has further upgraded its ADSL service, with the launch of two new speed ranges offering faster browsing experience for broadband internet users. Customers now have a wider choice of speed options, with 4Mbps or 8Mbps now available with the service. The higher speeds will enable customers to download films, music and games faster and […]


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