The Butcher Shop & Grill: A review

by: xtian001

In: Cost of Living | Food | Qatar | Reviews

29 Apr 2010

The Butcher Shop & Grill

Mavis and I were in Villagio and were wondering where to eat as I wanted to stay away from Fridays and McDonalds so we decided to try out The Butcher Shop & Grill also located at the food court. We are steak lovers and appreciate good quality, tender, juicy steak. Over the past years, I’ve enlightened Mavis into having her steak done medium rare as the flavor of the meat is more intact and retains its juiciness. So it was just right to try out The Butcher Shop & Grill as we expect good quality steak for the prices on their menu.

After ordering Prime Ribs for Mavis and Sirloin for me, we were given some bread, balsamic vinegar in olive oil and butter to start with. We were quite excited as paying 136QR for a steak and 88QR for the Prime Rib should be worth every halala, shouldn’t it? The food came after about 15 minutes and was looking great. But that was it.

I’m not sure if African steak should be that tough but both ours were as tough as any cheap steak. For a sirloin, my fork couldn’t even poke through the beef while Mavis’ was just as tough and too fatty. It seemed to us that the steak were not properly cooled off to room temperature when cooked and that the steak itself was low quality meat. I called in their attendant to tell him about the steak but he gave a silly excuse of the cows being rained on which made the beef tougher than usual. And that’s that. I wasn’t in the mood to take it further as I already surrendered after my hands got tired trying to cut the steak and almost choking on pieces of the steak I would put in my mouth. WORST STEAK EVER! I kid you not!

In th end, Mavis and I had to contend ourselves into saying that at least we’ve tried eating at The Butcher Shop & Grill in Villagio and can comment on the food. Don’t ever try their steak! They have burgers too but since our first try to eat their “supposed to be” specialty, I don’t think I’d go there again to try their burgers. If their steaks are of no good, how would you expect their burgers to be? By the way, the Baked Potato served with the Prime Rib was actually boiled then baked so it was bland as it can be.


6 Responses to The Butcher Shop & Grill: A review



April 30th, 2010 at 5:43 am

oh, that’s disappointing….i’ve always wanted to try their steak but didn’t have a chance yet. now, i think, i won’t try it anymore…



May 5th, 2010 at 4:07 pm

I’m not sure if it was just the batch of steak that they had that night but still, I don’t think I’d dare spend that amount again only to be disappointed, if ever.


John McElwain

May 14th, 2010 at 2:15 am

I am really surprised to hear this comment. I eat at the Butcher Shop on a regular basis and I love it… I have tried nearly all the items on the menu and I think the last time I was there I saw some new items, maybe change in menu.

Personally I think maybe on that day or that cook on that day was not good, because I am a steak lover and I have tried them all in the country and in the gulf, it is one of the good places I like to eat.

The bad thing there is that its too cold sometimes, and I would say that their are the waiters who are friendly but the guys in blue not so customer friendly… All the resturants that I go to, resturant managers come and greet me and my wife, but to be honest, I do not know who is the returant manager there yet (I eat at least once a week or twice a week).

In general, I would recomend people to go and try it out, as for Mavis and yourself, I think it was just that batch or that order that they had received from South Africa…. I have seen worste cases in Qatar specially, I think the main issue here and I think you would agree with me is the customer service and the way they take comments rather than trying to satisfy the customer… I think if they were nice to you and had done some effort rather than giving an excuse, the situation would have been different. As you said, you are paying a lot of money and the least you should get is the proper customer service….

P.S. I love their fries….

Oh, by the way, one thing that I do not like there is that I do not even think they know my name… as a loyal customer I would expect that at least…there are resturants that greet me and my wife from the second they see me walking in front of the resturant not even going in…



May 14th, 2010 at 3:40 am

I hope that it really was a bad batch or that the cook wasn’t good that day as it is a shame to be served tough steak when you’re paying good money for it.

You are right, customer service in Qatar is hit and miss and on the extremes. It really depends much on their training and how the manager runs the place. It does feel different when the servers and the manager recognizes you as a frequent comer. I’ve had good experiences in Applebees, Nando’s and even Sony Center.

Nonetheless, I don’t want to be burned twice with the Butcher Shop.


John McElwain

May 14th, 2010 at 3:58 pm

a good idea would be to send an email to the owner of the shop in Qatar and see if he minds or not and if he is interested in customer service or not…. i had a similar experience in Crepaway once and I knew a manager in a different division, told him about it, and I was so surprised when I got a call and was invited (table of 4) free of charge due to a bad taste in the food and very bad food to my wife… now that is customer service… but again, if i didnt know the manager in that other division, dont even know if this woud have happened…

but one thing is sure, bad news travels fast, good news travels slow… but exceptional service travels the fastest…

on the other hand, i highly recomend the Maze and L’entrecoute in the Pearl… loved them both and recomend it… excellent customer service too…



May 31st, 2010 at 5:57 pm

Me and my family tried this restaurant only once and never came back. It was a bad eating experience as the steak served was tough and not the usual steak you expect from a branded restaurant.

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