Qatar Airways response to QPoints
In: Filipino Community | Qatar | Transportation
28 Feb 2009Wrote the Qatar Airawys Privilege Club the other day about something that has been bothering me. I’m quite surprised that they did answer me. Still, read the exchange of emails to see what this is all about.
Sent thru their website Contact form on February 25, 2009:
TITLE: Mr
FIRST NAME: Christian
LAST NAME: San Juan
PRIVILEGE CLUB NO.: XXXXXXXXX
MESSAGE: I was wondering why flying to Hong Kong gets you 25 QPoints (5868 miles) while flying to the Philippines (6792 miles) only gets you 20 Qpoints?
I got an answer the next day (February 26, 2009) from Privilege Club Team:
Dear Mr. San Juan,
Thank you for your email.
Kindly note that Effective January 1, 2008, we have made some changes to the way you earn Qpoints and Qmiles every time you fly with us. Kindly find attached the document reflecting the changes.
Thank you,
Privilege Club Team
I wrote back on the same day:
I do know that the changes were made. However, the question is, why flying to Hong Kong gets you 25 QPoints (5868 miles) while flying to the Philippines (6792 miles) only gets you 20 Qpoints? What is the rationale behind such? Why do you get less QPoints though I’m paying more going to the Philippines than going to Hong Kong? What is the reason for this?
regards,
Chris
The Privilege Club Team answers back on February 27, 2009
Dear Mr. San Juan,
Thank you for your email.
Kindly note that you earn Qmiles based on the booking class that you purchase, as indicated in the table which is reflected in the attached Word file. Please visit our website www.qmiles.com and click on "Earn Mileage Calculator". This page will give you in detail the amount of Qmiles credited for different destinations.
You will earn Q-points by flying on Qatar Airways operated flights according to the class of service (Economy/Business/First) and Regions they are traveling to and from. Kindly visit our website ‘www.qmiles.com‘ and click on ”About Privilege Club" and "Membership levels" to view the tabular chart reflecting the amount of Qpoints accrued for flights flown between different regions.
The Qpoints and Qmiles are awarded as per the rules and regulations of the programme.
We thank you for your understanding and co-operation in this regard.
For future travel, please remember to provide your Privilege Club membership number at time of reservation and check-in. This will enable us to track your Qmiles automatically.
Thank you,
Privilege Club team
Duh?! I still haven’t got a real answer to my question. I do know what QMiles are and what Qpoints are. But I still don’t know why we get less Qpoints going to the Philippines than to going to a shorter route and paying less in Hong Kong. That is the question. Why? I do know that Philippines is under a group that gets 20 Qpoints per one-way flight but why was it placed there and Hong Kong wasn’t?
Let me see what they’d answer me if I email them back again.
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4 Responses to Qatar Airways response to QPoints
nina
February 28th, 2009 at 12:43 pm
hahahahhaha. what a stupid reply!
zubair
February 28th, 2009 at 2:23 pm
Reading this exchange of email i can only conclude that the QA team is having difficulty understanding english or just don’t know the answer. Both of which mean incompetence.
I myself have had mind boggling exchange of correspondence with airlines. I think they just don’t employ people with the appropriate qualification to interact with customers.
They just hire cheap people.
Canuck
February 28th, 2009 at 6:31 pm
That’s a good question you are asking. But QA is obviously totally ignoring you on that point and trying to pass you off with some nonsense corporate marketing drivel.
I guess they do not really have any good answer to that question!
Probably because there is a lot more traffic going between Doha and Philippines (than Hong Kong) so they do not want to give away too many QPoints!
Abid
March 1st, 2009 at 8:11 pm
These are standard cookie-cutter replies, that are given to the customer service teams.
They probably don’t know the answer to your question, and even if they do, they aren’t allowed to answer it.